FAQ

• I am seeing a different price on the website, in the cart, and at check-out. What is going on?
  We are aware that there is a problem with Shopify (our website host) where some customers see a different price on the website and in their cart. The price you see at checkout is the correct price, so please do not worry about being overcharged. Shopify is aware of the problem, but has yet to find a solution.
  
  For reference, most sticker sheets cost 25 or 35 NOK (31.25 and 43.75 for customers located in Norway due to VAT).
  
  
• Why are all the prices in NOK?
  The prices are listed in Norwegian Krone because that's the currency of Norway, where my shop is located. 10 NOK is approximately €1. To find the price in your local currency, please Google "NOK to *local currency*" (for example "NOK to USD").
  
  NOK and kr are used interchangeably on this website, but both mean the same thing - kr is the same as what $ is for USD, and € is for EUR.

• Do you offer tracked shipping?
  At this moment, we offer tracked shipping to certain European countries. The countries this is offered to is: Austria, Belgium, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Iceland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Switzerland, Sweden, United Kingdom.
  
  You will be able to choose between regular letter mail (no tracking) and padded envelope/slim package (with tracking) at checkout. 
  
  
• How long does shipping take?
  This is something we cannot answer completely, as it is in the hands of the mail service. You will receive a shipping confirmation once your order has been processed for shipping, and it will be delivered to the local postal service the same or next day.
  
  Please note that once the shipment has been picked up by the mail service, we have no way to track your order. 
  
  
• Is tax included in the price?
  Ikigai Papir is located in Norway, and therefore we only charge VAT to customers located in Norway. If you're located elsewhere, you are not charged any Norwegian taxes in this store.
  Essentially, the price you see in the store is tax free. Customers located in Norway sees a higher price, due to VAT being included. 
  For example, an international customer will see the price of a sticker sheet as 40 NOK, while a Norwegian customer will see it as 50 NOK, because of Norway's 25% VAT.
  
  You are responsible for any VAT that may be added by your local customs office upon receiving your order.

• My order never arrived, what should I do?
  In the case of your order getting returned to us, we will reach out via the email address submitted when you ordered.
  - If there was a problem with the address you submitted when ordering, we will re-send it as soon as possible, but ask that the customer covers the shipping price due to the mistake being made by the customer. 
  - If the order is returned due to the customer not picking it up from their local post office, we will re-send it as soon as possible, but ask that the customer covers the shipping price due to the mistake being made by the customer.
  - If the order is returned for any other reason (for example mistake by the postal service), we will cover the cost of re-sending the order.

Please do not hesitate to reach out to mochibujo@gmail.com (or the chat function) with any further questions!